Terms of Service

By submitting a purchase order, signing a contract, or otherwise engaging with DUROX INDUSTRIAL's products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not use our services.

DUROX INDUSTRIAL reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services after such changes constitutes acceptance of the new Terms.

DUROX INDUSTRIAL provides precision industrial fastening solutions including, but not limited to:

• Threaded rods, studs, full-thread and double-end studs -- manufactured to ASME, ISO, DIN, GOST, GB, HG, SH, NB, and JB standards.
• Hex bolts, nuts, and U-bolts -- available in alloy steel, stainless steel, and carbon steel grades including B7, L7, B7M, L7M, A453 Gr.660, Inconel 625/718, S31803, S32750, and S32760.
• Custom non-standard fastening components -- engineered to client specifications for extreme-environment applications.
• Surface engineering services -- including zinc plating, zinc-nickel plating, phosphating, Xylan coating, PTFE, FBE, ceramic, and zinc infusion treatments.
• Technical consulting and engineering support -- covering material selection, structural design, surface coating, and field assembly guidance.

Product specifications, material grades, and coating systems are subject to the agreed purchase order or technical specification sheet. Any deviations must be confirmed in writing by an authorized representative of DUROX INDUSTRIAL.

All orders are subject to written acceptance by DUROX INDUSTRIAL. A binding contract is formed only upon our written order confirmation or execution of a formal supply agreement. Verbal commitments are not binding.

For custom or non-standard components, the Client must provide complete and accurate technical specifications at the time of order. DUROX INDUSTRIAL shall not be liable for defects arising from incomplete, inaccurate, or ambiguous specifications provided by the Client.

DUROX INDUSTRIAL reserves the right to decline any order at its discretion without obligation to provide a reason. Acceptance of an order does not constitute a guarantee of continued supply under the same terms for future orders.

DUROX INDUSTRIAL operates under ISO 9001 and ISO 18001 certified quality management systems. All products are manufactured and tested in accordance with the applicable international standards specified in the purchase order.

Quality documentation is provided as standard with each delivery. Third-party inspection, witness testing, or additional certification requirements must be specified at the time of order and may incur additional charges. DUROX INDUSTRIAL complies with EN 14399, Norsok M650, and GOST R standards where specified.

Unless otherwise agreed in writing, payment terms are net thirty (30) days from the date of invoice. For new clients or custom orders, DUROX INDUSTRIAL may require a deposit of up to fifty percent (50%) of the total order value prior to commencing production.

All prices are quoted exclusive of applicable taxes, duties, levies, and freight charges unless explicitly stated otherwise. Currency and pricing are subject to change without notice until a formal order confirmation is issued.

Overdue invoices will accrue interest at a rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) from the due date until the date of full payment. DUROX INDUSTRIAL reserves the right to suspend production or delivery of outstanding orders pending resolution of overdue accounts.

The Client shall not withhold or set off any payment due to DUROX INDUSTRIAL against any claim or dispute without our prior written consent.

Delivery timelines provided at quotation stage are estimates only and are not guaranteed unless expressly stated as binding in a formal supply agreement. DUROX INDUSTRIAL will make reasonable efforts to meet agreed delivery schedules but shall not be liable for delays caused by circumstances beyond our reasonable control.

Risk of loss and title to goods passes to the Client upon delivery to the carrier at our facility (EXW Incoterms 2020), unless otherwise agreed in writing. The Client is responsible for arranging appropriate freight insurance for all shipments.

DUROX INDUSTRIAL packages all products in accordance with industry standards to prevent damage during transit. Special packaging requirements must be specified at the time of order and may incur additional charges.

DUROX INDUSTRIAL warrants that all products will conform to the agreed specifications and be free from defects in materials and workmanship for a period of twelve (12) months from the date of delivery, under normal storage and handling conditions.

This warranty does not cover defects arising from: improper installation, handling, or storage by the Client; use outside the specified design conditions; unauthorized modification or repair; normal wear and tear; or failure to follow DUROX INDUSTRIAL's technical guidance.

Warranty claims must be submitted in writing with supporting documentation, including inspection reports, photographs, and relevant test data, within the warranty period. DUROX INDUSTRIAL reserves the right to inspect claimed defective goods before authorizing any remedy.

Remedies under this warranty are limited to, at DUROX INDUSTRIAL's sole discretion: replacement of defective goods, repair, or refund of the purchase price for the affected items.

All intellectual property rights in DUROX INDUSTRIAL's products, manufacturing processes, surface engineering methods, technical documentation, drawings, specifications, and proprietary coatings systems remain the exclusive property of DUROX INDUSTRIAL or its licensors.

Nothing in these Terms grants the Client any rights to use, copy, reproduce, or disclose DUROX INDUSTRIAL's intellectual property for any purpose other than the intended use of the purchased products.

Where the Client provides drawings, specifications, or designs for custom products, the Client warrants that such materials do not infringe any third-party intellectual property rights and shall indemnify DUROX INDUSTRIAL against any claims arising from such infringement.

Both parties agree to keep confidential all non-public technical, commercial, and operational information disclosed in connection with any order or business relationship ("Confidential Information"). Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing party.

This obligation of confidentiality shall not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or regulatory authority.

Confidentiality obligations shall survive the termination or completion of any order or agreement for a period of five (5) years.

These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which DUROX INDUSTRIAL is incorporated, without regard to conflict of law principles.

In the event of any dispute arising from or in connection with these Terms or any order, the parties shall first attempt to resolve the matter through good-faith negotiation. If resolution cannot be reached within thirty (30) days, the dispute shall be referred to binding arbitration in accordance with the rules of a mutually agreed arbitration body.

Notwithstanding the foregoing, DUROX INDUSTRIAL reserves the right to seek injunctive or other equitable relief in any competent court to protect its intellectual property rights or confidential information.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our legal and compliance team: