Privacy Policy
DUROX INDUSTRIAL is committed to protecting the personal information of customers, partners, and website visitors. This policy explains what data we collect, how we use it, and the rights you have over your information.
- Effective Date
- January 1, 2025
- Last Updated
- January 1, 2025
- Version
- 2.1
Overview
DUROX INDUSTRIAL ("we", "our", or "us") provides precision fastening solutions to customers in oil & gas, marine, chemical, and infrastructure sectors worldwide. As part of delivering our products and services, we may collect and process personal information from clients, prospects, suppliers, and website visitors.
This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal data, in compliance with applicable data protection laws including GDPR, CCPA, and local regulations in the jurisdictions where we operate.
Information We Collect
We collect information that is necessary to conduct business, respond to inquiries, and improve our services. The categories of data we may collect include:
Identity & Contact
Name, job title, company, business email, phone number, and shipping/billing address.
Commercial Data
Quotation history, purchase orders, project specifications, and technical requirements.
Technical Data
IP address, browser type, device information, operating system, and referring URLs.
Usage Data
Pages visited, time spent, downloads, form submissions, and interaction patterns.
How We Use Information
We use collected information for the following purposes:
- To process quotations, orders, and deliver fastening products and related engineering services.
- To provide technical support, material recommendations, and post-sale documentation.
- To communicate about product updates, standards compliance, and industry-relevant information.
- To comply with legal, tax, export control, and quality management (ISO 9001 / ISO 18001) obligations.
- To improve our website, product catalogue, and customer experience through analytics.
Legal Basis for Processing
Under GDPR and equivalent regulations, we process your personal data based on one or more of the following legal grounds: contract performance, legitimate business interests, legal obligations, and, where applicable, your explicit consent.
Sharing & Disclosure
We do not sell personal information. We may share limited data with:
- Logistics providers, freight forwarders, and customs brokers required to fulfil deliveries.
- Third-party testing laboratories and certification bodies for material and coating validation.
- Professional advisors (legal, accounting, insurance) under strict confidentiality obligations.
- Regulatory authorities where disclosure is required by law.
Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality and analyse traffic. You can manage cookie preferences through your browser settings.
| Category | Purpose | Retention |
|---|---|---|
| Essential | Core site functionality & security | Session |
| Analytics | Usage measurement & site improvement | Up to 24 months |
| Preferences | Language, region & UI settings | Up to 12 months |
Data Security
We implement technical and organisational safeguards aligned with our ISO-certified quality and information management practices. Access to personal data is restricted to authorised personnel, transmissions are encrypted, and internal procedures are regularly audited.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with tax, accounting, and export-control obligations, or resolve disputes. Traceability records for critical fastener projects (per EN 14399, Norsok M650, and GOST R) may be retained longer where regulations require.
Your Rights
Depending on your jurisdiction, you may exercise the following rights regarding your personal data:
Right of Access
Request a copy of the data we hold.
Right to Rectification
Correct inaccurate or incomplete information.
Right to Erasure
Request deletion where legally permissible.
Right to Restrict
Limit the processing of your data.
Right to Portability
Receive data in a structured format.
Right to Object
Oppose processing based on legitimate interest.
International Transfers
As a global supplier serving oil & gas, marine, and infrastructure customers worldwide, personal data may be transferred across jurisdictions. Such transfers are executed under appropriate safeguards, including Standard Contractual Clauses and equivalent legal mechanisms.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our operations, technologies, or applicable law. The most current version will always be published on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us using the details below.
Phone
+00 000 000 000
Registered Office
DUROX INDUSTRIAL
Attn: Data Protection Officer
Questions About Your Data?
Our compliance team is available to address any concerns regarding personal data, privacy rights, or the handling of confidential project information.