Privacy Policy
DUROX INDUSTRIAL is committed to protecting your personal information and being transparent about the data we collect and how we use it.
Who We Are
DUROX INDUSTRIAL ("we," "us," or "our") is an industrial fastener manufacturer and integrated solution provider specialising in corrosion-resistant, high-temperature/high-pressure, and low-temperature fastening systems. Our 8,000 m² facility operates under ISO 9001 and ISO 18000 management systems.
This Privacy Policy explains how we collect, use, store, and protect personal data obtained through our website, business communications, and commercial relationships. It applies to all visitors, prospects, customers, and suppliers who interact with DUROX INDUSTRIAL.
Data Controller:
DUROX INDUSTRIAL
Email: [email protected]
Information We Collect
We collect the following categories of personal data through various touchpoints:
Business Contact Data
- Full name and job title
- Company name and industry
- Business email address
- Phone and fax numbers
- Mailing and delivery address
Transaction Data
- Quotation and order history
- Product specifications requested
- Payment and billing records
- Delivery and logistics data
- Warranty and claim records
Technical Enquiry Data
- Project description and scope
- Operating environment details
- Material and standard preferences
- Drawings and design files
- Quality requirements and certifications
Website Usage Data
- IP address and browser type
- Pages visited and duration
- Referral source and search terms
- Device type and operating system
- Cookie identifiers
How We Use Your Information
We process your personal data for the following business purposes:
Processing Enquiries & Quotations
Responding to RFQs, preparing technical proposals, and delivering product recommendations for your specific application environment.
Order Fulfilment & Contract Management
Processing purchase orders, managing production scheduling, coordinating delivery, and maintaining contractual documentation.
Quality Assurance & Certification
Maintaining test records, inspection data, and material traceability documentation in compliance with EN14399, Norsok M650, GOST R, and ISO requirements.
Technical Support & After-Sales Service
Providing installation guidance, field troubleshooting, warranty claims handling, and ongoing engineering consultation.
Marketing & Business Development
Sending product updates, technical bulletins, trade show invitations, and industry news where you have consented or we have a legitimate business interest.
Legal & Regulatory Compliance
Meeting export control requirements, anti-corruption regulations, financial reporting obligations, and audit demands by certification bodies.
Legal Basis for Processing
We rely on the following legal grounds under applicable data protection legislation:
Processing required to perform a contract with you or to take steps at your request prior to entering a contract (e.g., processing orders, providing quotations).
Our legitimate business interests in maintaining customer relationships, improving our services, website analytics, and B2B marketing communications.
Compliance with applicable laws, including financial record-keeping, export controls, and obligations imposed by certification standards and regulators.
Where you have provided explicit consent, such as subscribing to technical newsletters or enabling non-essential cookies. You may withdraw consent at any time.
Sharing & Disclosure
We do not sell your personal data. We may share it only in the following limited circumstances:
Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy or as required by law:
| Data Category | Retention Period |
|---|---|
| Customer orders & contracts | 7 years from order completion |
| Quality & inspection records | 10 years (per ISO & certification requirements) |
| Quotations not converted to orders | 2 years from last engagement |
| Marketing contact data | 3 years or until consent withdrawn |
| Website analytics data | 26 months (anonymised thereafter) |
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyse site performance.
Required for core website functionality. Cannot be disabled.
Help us understand how visitors use our site. Opt-out available.
Track campaign effectiveness. Only with your consent.
You can manage cookie preferences through our cookie consent banner or your browser settings. For more information, visit aboutcookies.org.
Security Measures
We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework is consistent with our ISO 9001 and ISO 18000 quality management disciplines.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us using the details in Section 13.
We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request. If you are unhappy with our response, you have the right to lodge a complaint with your relevant data protection supervisory authority.
International Data Transfers
As a manufacturer serving global industries -- including oil & gas, offshore, chemical, and bridge construction -- DUROX INDUSTRIAL may transfer personal data to recipients located outside your home country, including to countries that may not provide the same level of data protection as your jurisdiction.
Where such transfers occur, we ensure they are subject to appropriate safeguards, including:
Third-Party Links
Our website may contain links to third-party websites, including industry portals, certification body sites, logistics partner platforms, and trade directories. These sites have their own privacy policies and DUROX INDUSTRIAL is not responsible for their content or data practices.
We encourage you to review the privacy policy of any website you visit. The inclusion of a link on our site does not constitute our endorsement of that site's privacy practices.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or data processing activities. Material changes will be communicated via a prominent notice on our website or by direct email notification to our registered contacts.
The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Your continued engagement with DUROX INDUSTRIAL after the effective date of any update constitutes acceptance of the revised policy.
We recommend reviewing this policy periodically. Previous versions are available upon request.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Privacy team using the details below. We are committed to addressing your enquiries promptly and transparently.
DUROX INDUSTRIAL
8,000 m² Industrial Facility
DUROX INDUSTRIAL · Privacy Policy · Version 1.0 · Effective January 1, 2025